In order to obtain the pet registration service (the "Registration Service") you are required to submit an electronic registration application form which asks for your personal contact information. In addition, the Site may contain areas that collect information from you through feedback data, such as questions, comments and suggestions. Some of the information that you provide through feedback data may be personal information.
Use of information
Boehringer Ingelheim uses your personal information in order to provide you with the Registration Service, to improve the content of the Site, and, if you ask us to, to send you information about products, services, features or promotions that may be of interest to you. Boehringer Ingelheim gives you the opportunity to "opt-in" to receiving such information.
Boehringer Ingelheim may also use your personal information to create aggregated information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregated information shows user behaviour as a whole (for example, information might be compiled in order to calculate the number of users living in certain geographic areas). Aggregated information is used for development of the Site and to market and promote the Site. Boehringer Ingelheim may disclose aggregated information to its affiliates and related companies and to unaffiliated third parties.
When we disclose your personal information
If someone visits the Site and reports having found your lost pet (by submitting the pet's tag number and clinic telephone number), Boehringer Ingelheim will disclose to that person your name and telephone number, in order that you may be contacted to reunite you with your pet.
How we protect your personal information
Recognizing that your privacy is important to you, Boehringer Ingelheim employs technical security measures to protect your personal information. However, no transmission over the Internet can be guaranteed to be completely secure. Consequently, Boehringer Ingelheim, its affiliates and related companies, third party service providers and their respective officers, directors, employees and agents do not represent, warrant or guarantee that personal information will be protected against misuse, loss or alterations and do not accept any liability for personal information submitted to them nor for your or third parties' use or misuse of personal information.
Technical measures used by Boehringer Ingelheim to protect your privacy include https protocol (ssl) to encrypt sensitive data.
Links to other web sites
Any requests for information, complaints or general inquiries should be made in writing to the Chief Privacy Officer at:
Chief Privacy Officer
Boehringer Ingelheim (Canada) Ltd./Ltée
5180 South Service Road
Canada L7L 5H4
* Boehringer Ingelheim Animal Health is an operating unit formed by Merial Canada Inc. and Boehringer Ingelheim (Canada) Ltd., Animal Health Division; both members of the Boehringer Ingelheim group of companies.
Updated November 1, 2018