FREQUENTLY ASKED QUESTIONS

HOW DOES IT WORK?

The getmeHOME tag is a tag that pet owners attach to their pet's collar. Each tag is engraved with a number. The finder of the lost pet is prompted to visit the www.getmeHOME.ca site, or call the getmeHOME.ca toll-free number 1-866-637-4250.
If the finder decides to use the www.getmeHOME.ca site, he or she is prompted to enter the number on the tag to access a microsite displaying selected information about the pet and the pet owner (pet owners select the information that will be displayed). If the finder prefers to call the toll-free number, getmeHOME forwards the call directly to the pet owner and sends a text message to the pet owner (if a mobile number has been provided here as well, the information can be customized).

HOW TO ACTIVATE A GETMEHOME.CA TAG?

Here are several ways to do it:
  • Go to register, and fill in the information.
  • Via text message, by sending your tag number to 1-778-654-8420. Simply follow these 3 steps:
    1. Send a text message with your tag number (only works with 7 or 8 digits number tags) to the following telephone number: 1-778-654-8420.
    2. You will receive a text message reply that will let you know if your activation was successful. The message will contain your username and password that you need in order to create your profile on the www.getmeHOME.ca website.
    3. Log into www.getmeHOME.ca with your phone number as User-ID and your tag number as the password and fill in your personal information and your pet's profile.
  • By telephone, call 1-866-637-4250 and select option 3
Once activated don't forget to complete your personal profile and your pet's profile. This will increase the chances of getting your pet back home.

HOW DO I TEST IF THIS WORKS?

To make sure your pet tag is activated, simply go to www.getmeHOME.ca and click on "found a pet", enter the number on the tag to find your pet. You can also, if you prefer, call the getmeHOME toll-free number.

HOW CAN I GET HELP IF MY PET GETS LOST?

If your pet gets lost, simply log in on www.getmeHOME.ca, click on "My account" and change the status of your pet (from HOME to LOST). You will notice a new "Lost" menu on the left: This is a set of additional tools to help you get reunited with your lost pet.

MY DOG/CAT LOST ITS TAG...WHAT TO DO?

We do not have stocks of unused getmeHOME tags. All getmeHOME tags are distributed through vet clinics, so if your pet lost its tag, just visit your vet clinic and ask for a replacement tag (that should not be a problem). When you have the new tag, just register it with the same information you used for the first tag (same email address, same pet name). The replacement in the database will be automatic.